Mark

Workforce Management Lead | 10+ Years BPO Experience | Scheduling, Forecasting,

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Overview

Looking for any work (8 hours/day)

at $5.67/hour ($1,090.91/month)

Associates degree

Last Active

June 21st, 2026 (6 days ago)

Member Since

October 12th, 2022

Profile Description

I am a seasoned Workforce Management professional with over 10 years of experience in the BPO and call center industry. Throughout my career, I have led WFM teams and supported multi-site, multi-campaign operations — ensuring optimal staffing levels, service level attainment, and operational efficiency.
I specialize in end-to-end WFM functions including long-term forecasting, capacity planning, scheduling, and real-time adherence (RTA). I am proficient in industry-leading WFM tools such as NICE/IEX, Verint, and Aspect, as well as advanced reporting using Excel and Google Sheets.
I am comfortable working directly with clients and senior stakeholders, translating complex WFM data into clear, actionable insights. Whether managing day-to-day real-time operations or driving strategic workforce planning, I bring a results-driven mindset and a strong track record of keeping teams performing at their best.

Top Skills

Office and Administration » Calendar Management » Scheduling

Experience: 5 - 10 years

Project Management » Capacity Planning

Experience: 5 - 10 years

Other Skills

Basic Information

Age: 34

Gender: Male

Website: Sign Up with Pro Account to View

Address: antipolo, rizal

Tests Taken: IQ
Score: 115: DISC
Dominance: 38%
Influence: 36%
Steadiness: 9%
Compliance: 17%