Shopify Customer Support Specialist | E-commerce | Email & Chat Support | Gorgia

Overview

Looking for full-time work (8 hours/day)

at $3.33/hour ($640.00/month)

High school diploma

Last Active

June 9th, 2026 (6 days ago)

Member Since

August 28th, 2022

Profile Description

Hello!

I'm Hannah Florenze Sangalang, your dedicated Customer Support Specialist with hands-on experience in e-commerce customer service. With nearly 2 years of experience, I’ve supported multiple e-commerce brands by handling customer inquiries through email and chat, ensuring a smooth and positive customer experience.

I specialize in post-purchase support, including order tracking, refunds, returns, exchanges, and resolving customer concerns efficiently while maintaining a professional and empathetic tone. I also have strong experience using Shopify to manage orders, process refunds, update shipping details, and ensure accurate handling of customer requests.

Here’s what I can bring to your team:

1.E-commerce Customer Support Expertise: I have experience supporting brands like Zotic New York, Lumapet Co., and Comfy and Cozy, where I handled customer inquiries, resolved issues, and ensured high customer satisfaction through email and chat support.

2. Shopify Proficiency: I am confident in using Shopify for order management, including processing refunds, editing orders, tracking shipments, and handling post-purchase concerns efficiently.

3. Ticket Management & Tools: I have experience using tools like Gorgias, Richpanel, Gmail, and Slack to manage customer conversations and stay organized while handling multiple tickets.

4. High-Quality Communication: I focus on providing clear, professional, and empathetic responses while maintaining the brand’s tone and ensuring customers feel heard and supported.

5. Problem-Solving & Ownership: I take ownership of each customer concern and make sure every issue is followed through until it is fully resolved.

6. Adaptability & Reliability: I am a fast learner who can quickly adapt to new systems and workflows. I am organized, detail-oriented, and able to work independently in fast-paced environments.


I’m passionate about delivering excellent customer service and contributing to a positive customer experience. I’m also looking for a long-term opportunity where I can grow and support a strong e-commerce team.


Let’s work together to create a seamless and outstanding customer experience!