Quality Analyst

Data Gathering including address validation, data input, inbound and outbound calls. Usage of CRMs, communication tools like ring central, slack, lark, bridge discord etc. Zendesk, salesforce 365 office, outlook email usage, Avaya etc.

Data annotation related to AI training library - LLM RCA models with language specific market and including huge range of policies

Experienced QA professional with a proven track record of being promoted into QA roles across three companies. Skilled in creating test parameters, driving solutions, identifying areas for improvement, and ensuring high-quality, detail-oriented results.

My transcription experience comes from working on AI annotation tasks, specifically supporting large language model (LLM) development.

Proficient in Microsoft Office since 2013, with extensive hands-on experience in Word, Excel, and PowerPoint. Used heavily in QA roles for reporting, documentation, and data analysis; confident in leveraging these tools to deliver accurate and professional outputs.

AT&T – Customer Service Representative: Handled high-volume customer inquiries, provided account support, and resolved service issues via phone. Stripe – Technical Customer Service: Managed email and phone support for merchants, troubleshooting technical issues and ensuring smooth payment operations.

Managed schedules, meetings, and email communications for cross-functional teams, ensuring deadlines and priorities were met. Handled high-volume inboxes and phone inquiries, providing timely, professional responses (Stripe & AT&T experience).

Created, maintained, and reviewed reports using Microsoft Office and Google Workspace to track performance metrics and quality assurance data. Prepared detailed documentation and presentations to support decision-making and team alignment.