I started as a Sales assistant in a grocery mall. Updating the product was one of my job responsibilities. Monitoring the prices and stocks was also part of my daily routine while working in the company. I was tasked to handle merchandizers for meetings on behalf of the supervisor's absence. At Macroasia Airport Services Corporation I was assigned to Korean Air and Thai Airways, one of their clients. I gained enormous learning in that company and became well-versed in dealing with complaints and concerns as I managed flight interruptions. One that I encountered was when Xiamen Air Flight MF8667 slid off on the runway of NAIA 1 on August 16, 2018, which caused severe delay and led to flight cancellation for five days. I have acquired exceptional knowledge with regard to international documents. The Covid-19 experience which brought chaos and devastation way back in January 2020 helped me to become more resilient and highly controlled in managing my emotions and decision-making during flight operations.
Also, I worked as a Customer Service Provider to handle customers dealing with issues with their cryptocurrency accounts. This also expanded my idea on how to identify and secure customers’ accounts from fraudulent activities and provide resolution to customers' issues with regard to their transactions using the salesforce system. Furthermore, I am currently working as an Admin Support Representative in an accounting virtual firm. I am the point of contact to connect clients to tax and bookkeeping professionals.
My experiences are an upper hand and useful for this particular job as I became highly adaptable and I consider myself an expert in this kind of environment. I would be a great fit and very much would appreciate the opportunity to meet you for an interview, if you’d consider me. I am looking forward to hearing your response. Thank you!
Experience: 2 - 5 years
Getting the client's concerns if the client disagrees with the presented tax return. Trying to e-file first the signed tax return on the client's behalf and advise the client to sign and mail if critical diagnostics and rejections cannot be solved.
Experience: 5 - 10 years
Issues Thai Airways, Korean Air, and Philippine Airline boarding pass. Assisted passengers during flight emergencies and disruptions. Assisted passengers with their airport-to-airport and hotel transfers. Assisted passengers with incapabilities during their departure and arrival process. Obtained flight departure documents to be signed by the Customs, Quarantine, flight purser, and the flight Captain.Issues Thai Airways, Korean Air, and Philippine Airline boarding pass. Assisted passengers during flight emergencies and disruptions. Assisted passengers with their airport to airport and hotel transfers. Assisted passengers with incapabilities during their departure and arrival process. Obtained flight departure documents to be signed by the Customs, Quarantine, flight purser, and the flight Captain.
Experience: 2 - 5 years
Administrative Support in an accounting firm for almost three years. Liaising accounting-related concerns, scheduling an appointment, answering calls and messages.
Experience: 6 months - 1 year
Assisted guests with their check-in and check-out. Scheduled appointments with clients to the sales team if there were further inquiries. Liaised with housekeepers to ensure rooms were well prepared upon the guests' arrival. Ensure that the cash and online transactions are balanced. Ensure the confidentiality of guests who were Covid19 positive.
Experience: 1 - 2 years
Checked customer's cryptocurrency account to determine the core issues of the concerns about missing transactions and discrepancies. Responded to client's concern guided with confluence to ensure a directive answer. Responded to escalated client's concerns. Oversee incident reporting and handling Leveled up as a Generalist. Promoted to become SME.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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