- Expert in handling multiple chats.
-Assisted customer's inquiries like Billing, Basic Technical Support, Introductory Sales and Retention.
- Moved up to Subject Matter Expert (SME) to support 13 agents in a team and sometimes 26 when the other SME or Team Lead (TL) from the other team is not available.
- Setting appointments to the customers to have their phones checked in a store
- Take escalated calls from an agent
- Track the attendance of the team
- Take over the coaching session when TL is not around
- Proficient in MS Office Apps
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.