Marella
Ecommerce Customer Support VA |Amazon & Order Management Specialist | Phones/Chat
Verified
With Timeproof
Overview
Looking for any work (4 hours/day)
at $6.31/hour ($608.00/month)
Associates degree
Last Active
June 25th, 2026 (today)
Member Since
April 10th, 2022
Profile Description
OVERVIEW / BIO
Hi, I’m Marella—a Customer Support and Technical Support Specialist with over 11 years of experience helping customers through phone, chat, and
I’ve handled 50+ customer inquiries daily in fast-paced environments, resolving everything from order issues and refunds to technical troubleshooting for devices like Alexa and Xbox systems. I’m trained to stay calm under pressure, communicate clearly, and turn frustrated customers into satisfied ones.
Now, I help online businesses provide reliable, professional customer support so they can focus on growing their business.
WHAT I CAN HELP YOU WITH<8efe80624d780eba0c6493ec45140364
Order tracking, refunds, and returns (e-commerce support)
Customer inquiries and complaint resolution
Technical troubleshooting (devices, accounts, subscriptions)
CRM management and ticket handling
Data entry and basic admin tasks
TOOLS I’VE USED
Amazon Connect (AC3), Genesys, Internal CRM
Microsoft Office, Google Workspace
Slack, Smartsheet
Microsoft Dynamics GP
Canva
AVAILABILITY
Open to full-time or part-time work
Can work US, UK, or AU time zones
CALL TO ACTION
If you’re looking for someone who can handle your customers professionally and take work off your plate, send me a message. I’d be happy to help.
Top Skills
Customer Support » Technical Support
Experience: 6 months - 1 year
Resolved complex hardware issues related to Xbox Series X|S and Xbox One consoles, including power supply failures, disc drive errors, and controller synchronization. Managed digital license and subscription queries, troubleshooting Xbox Game Pass Ultimate, PC Game Pass, and EA Play entitlement discrepancies.
Customer Support » Ecommerce
Experience: 10+ years
Troubleshoot hardware and software issues for the full suite of Alexaenabled devices, including Echo Dot, Echo Show, and Fire TV, ensuring seamless smart-home integration. Execute concessions and replacements in accordance with Amazon’s Customer Centricity policies while maintaining a sharp focus on preventing concession abuse
Customer Support » Customer Service
Experience: 10+ years
- Resolved an average of 50+ customer inquiries daily via phone, chat, and email, maintaining a consistent focus on
Other Skills
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Binalonan, Pangasinan
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.