Virtual Assistant, Support Specialist, Ticketing Associate

Results-driven Customer Support Representative with over 5 years of phone support experience providing high-quality customer service, resolving customer concerns, and ensuring customer satisfaction. Strong ability to communicate clearly, manage multiple priorities, and deliver solutions in fast-paced environments.

Customer support with experience providing email-based assistance for Uber Eats merchants. Experienced in supporting business partners through menu creation, maintenance, and optimization. Skilled in building and updating merchant menus, ensuring accuracy of product listings, pricing, and modifiers.

Customer-focused support with experience delivering end-to-end ticketing assistance across phone and email channels within the Australian events and entertainment industry. Managing accessible and general admission bookings through Ticketek platform, processing ticket exchanges, resolving customer enquiries, and ensuring a seamless booking experience while maintaining service standards and compliance with event policies. Acted as one of the primary Points of Contact (POC) for customer and operational escalations, with the ability to connect directly with the Customer Success Manager (CSM) to support issue resolution and ensure a seamless customer experience.

Acted as the primary point of contact for hosts and guests, managing concerns related to reservations, cancellations, refunds, property issues, and account-related inquiries. Skilled in handling escalations, investigating booking concerns, negotiating fair resolutions, and delivering emphatetic, policy-aligned support. Recognized for maintaining professionalism under pressure while protecting customer trust and platform standards.