I am a Quality Assurance Expert with experience in AI quality evaluation, data review, process improvement, and performance analysis. My work focuses on ensuring the accuracy, consistency, and compliance of AI-generated interactions while providing actionable feedback that supports continuous improvement.
Before transitioning into Quality Assurance, I gained valuable experience in cold calling, appointment setting, lead generation, customer service, and data entry. These roles strengthened my communication, organization, relationship-building, and multitasking skills while working in fast-paced, goal-driven environments.
I also have an academic background in Pharmacy, which has provided me with a strong foundation in medical terminology, pharmacology, healthcare concepts, and patient-focused communication. This has inspired my interest in pursuing opportunities as a Medical Virtual Assistant or Medical Receptionist, where I can combine my healthcare knowledge with my administrative, customer service, and analytical experience to support healthcare professionals and deliver exceptional patient care.
I am detail-oriented, adaptable, and committed to delivering high-quality work. I enjoy learning new systems, improving processes, and helping teams achieve operational excellence. Whether working in AI Quality Assurance or supporting healthcare providers remotely, I bring professionalism, accuracy, and a strong commitment to continuous improvement.
Core Skills: AI Quality Assurance • Quality Auditing • AI Evaluation • Process Improvement • Medical Terminology • Appointment Setting • Cold Calling • Lead Generation • Data Entry • Customer Service • English Communication • Time Management • Attention to Detail • Microsoft Office • Google Workspace
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