Customer Support & Operations Specialist | Chat & Email Support | iGaming & Fint

Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

Associates degree

Last Active

June 10th, 2026 (5 days ago)

Member Since

February 1st, 2021

Profile Description

I am a results-driven Operations and Customer Support professional with over 10 years of experience in the iGaming industry, specializing in team leadership, customer service, payments operations, workforce management, reporting, quality assurance, and process improvement.

Throughout my career, I have successfully led support and operations teams, managed daily business operations, monitored KPIs, created performance reports, optimized workflows, and collaborated with cross-functional teams to improve efficiency and customer satisfaction. My experience includes handling escalations, payments operations, workforce planning, coaching and developing tea ---------- mbers, and ensuring service levels are consistently achieved.

In addition to my leadership background, I have experience in data entry, data validation, documentation, administrative support, and maintaining accurate records with strong attention to detail. I am proficient in Google Workspace, Microsoft Office, Slack, Notion, CRM systems, and ChatGPT, allowing me to adapt quickly to new tools and environments.

I am highly organized, proactive, dependable, and comfortable working independently in fast-paced remote settings. Whether supporting executives, managing operations, handling administrative tasks, or coordinating projects, I take ownership of my work and focus on delivering accurate, efficient, and high-quality results.

Key Skills

Operations Management
Team Leadership
Customer Support Management
Workforce Management (WFM)
Data Entry
Data Validation
Administrative Support
Virtual Assistance
Calendar Management<8efe80624d780eba0c6493ec45140364>Email Management
Project Coordination
Process Improvement
SOP Documentation
Quality Assurance (QA)
KPI Reporting
Performance Monitoring
Payments Operations
Escalation Management
Customer Experience (CX)
Google Workspace
Microsoft Office Suite
Notion
Slack
ChatGPT & AI Tools
CRM Systems
Data Analysis
Spreadsheet Management
Time Management
Attention to Detail