Operations Manager (Salesforce, ISO27001)

Effectively conveyed technical concepts and operational changes to cross-functional teams, ensuring clarity and smooth adoption of new systems through comprehensive documentation and training.

Led operational efficiency projects across multiple teams, optimizing workflows and resource management, which resulted in enhanced productivity and adherence to ISO-27001:2022 quality standards.

Managed marketing project workflows and collaborated closely with marketing teams to optimize tool integrations, streamline processes, and support campaign success.

Regularly evaluated complex business challenges and implemented strategic solutions to streamline processes, leading to improved system performance and alignment with business goals.

Collaborated with diverse teams across departments to align project goals, fostering strong working relationships and ensuring seamless execution of shared objectives.

Led cross-functional teams in resolving operational and system challenges, developing innovative solutions that reduced inefficiencies and improved overall performance.

Directed multiple teams through complex initiatives, driving high-performance results while mentoring and supporting team members to ensure consistent growth and development.

Analyzed marketing and operational data to identify performance gaps, optimize tool usage, and support decision-making, resulting in actionable insights that improved workflow efficiency.

Collaborated with marketing, sales, and operations teams to ensure cohesive project execution, resulting in smoother processes and shared successes.

Conducted thorough assessments of technology tools and vendors, enabling informed decisions on tech stack enhancements and driving innovation within operational systems.