E-commerce Customer Support Specialist | Shopify | Zendesk | Gorgias

Overview

Looking for full-time work (8 hours/day)

at $6.13/hour ($1,184.00/month)

High school diploma

Last Active

July 1st, 2026 (8 days ago)

Member Since

April 30th, 2020

Profile Description

Customer Support & Content Moderation Specialist with over 8 years of experience providing email, chat, and phone support for customers across US and APAC regions.

I have supported customers across multiple industries including e-commerce, telecommunications, streaming platforms, food delivery, finance, SaaS (Zoom support), and cryptocurrency. My experience includes handling customer inquiries, billing concerns, technical troubleshooting, account management, order processing, refunds, and customer retention.

I have also worked extensively in content moderation, reviewing user-generated content, enforcing platform policies, ensuring compliance, and maintaining quality standards in fast-paced environments.

I am experienced in handling both US and APAC customers, allowing me to adapt to different communication styles, expectations, and service standards while maintaining accuracy and professionalism.

Tools and platforms I have used include Shopify, Zendesk, Gorgias, Freshdesk, Salesforce, Google Workspace, Microsoft Office, Asana, Trello, and ChatGPT for workflow efficiency.

Core skills:
• Email, Chat, and Phone Support
• E-commerce Customer Support
• Shopify Order Management (refunds, cancellations, updates)
• Billing and Technical Support
• Content Moderation & Policy Enforcement
• Ticket Management & Escalations
• Customer Experience (CX) Improvement

I am seeking a long-term remote opportunity where I can contribute my customer support expertise, grow professionally, and help businesses improve customer satisfaction and retention.