Home Services Virtual Assistant

About Your Startup Operations

We're Your Startup Operations, a boutique agency providing operational services to small businesses.

About the Role

We're hiring for a Home Services Virtual Assistant to join the YSO team. If you love keeping a fast-moving small business organized and running smoothly (not just answering phones on autopilot), this is for you. You'll be the calm, trusted first point of contact for every caller, with real ownership over how our calendar and communication run day to day.

Our Score Values

Solution-focused: Think critically and propose solutions independently.
Curiosity: Ask questions and actively seek understanding.
Ownership: Take full accountability and responsibility for your role.
Resourcefulness: Use all available resources to solve challenges or answer questions.
Excellence: Deliver high-quality work and exceptional results.

Who You Are

• A confident, friendly communicator who puts callers at ease and represents a small business owner's reputation well on every call and text
• Someone who thrives in a fast-paced, phone-heavy environment and stays calm and organized even when volume picks up
• Detail-oriented and dependable, you don't let a booking, follow-up, or missed call slip through the cracks
• Someone who takes pride in being the calm, capable person behind the scenes that keeps a small business running smoothly
• Hint: On your first interview, mention which SCORE value you most align with at the end of the interview for huge bonus points.

Role Requirements

• 2+ years working with clients from the United States, UK, Canada, or Australia
• At least 2 years of Admin experience, working in a remote environment.
• Must speak and write fluent English
• Proficiency with CRM platforms and other tools; ability to learn new systems quickly.
• Reliable internet connection with a backup; ability to work scheduled remote hours consistently. (Minimum: Download Speed +20 MB / Upload Speed 5 MB)
• A Computer:
At least 8GB of RAM and an Intel Core 8th generation processor or higher, or AMD Ryzen 2000 series or higher
Operating system: Windows 11 or higher / macOS 13 or higher
Working camera and microphone

Responsibilities

• Answer and manage incoming calls and texts throughout the business day on behalf of the client
• Qualify each caller quickly (confirming service area and job type) before booking
• Book confirmed jobs into the client's CRM/POS system (e.g., Square), using set appointment windows
• Send appointment confirmations and on-the-way texts to customers
• Distinguish between routine requests and true emergencies, escalating appropriately per documented guidelines
• Maintain an accurate, up-to-date calendar with zero missed or double-booked appointments
• Follow and help refine documented SOPs for how calls are handled, quoted, and booked
• Provide end-of-day updates on completed work and anything needing the client's attention

Benefits

• Effective immediately:
7 paid company holidays
Company social events & game nights
Bi-monthly team training

• After 3 months:
1 local holiday choice per year
$100/year professional development allowance
One-time $50 workspace reimbursement
10 days PTO / 3 sick days per year

• After 1 year:
Healthcare reimbursement up to $50/month (eligible expenses)
An additional one-time $50 workspace reimbursement
Possible year-end bonus (company discretion)