Virtual Assistant

Position Overview
We are seeking an experienced Virtual Assistant to support our administrative operations. This is a remote position requiring excellent organizational and communication skills.
Primary Responsibilities

Answer and manage incoming phone calls
Schedule and coordinate client appointments
Send consent forms to clients through our secure portal
Guide clients through app download and portal usage processes
Contact insurance companies to verify copays, coinsurance, and deductibles
Assist clients with CareCredit application process
Respond to inquiry emails in a timely manner
Process client payments


Qualifications

3+ years of experience in administrative or virtual assistant roles
Proven experience with insurance verification processes
Strong phone etiquette and customer service skills
Proficiency with digital tools, client portals, and office software
Experience with social media content creation and management
Detail-oriented with excellent organizational abilities
Background in healthcare administration preferred

Key Attributes

Strong Christian values aligned with our organization's mission
Critical thinking skills with the ability to identify and solve problems independently
Solution-oriented approach to challenges
Compassionate communication style when working with families
Self-motivated with excellent time management skills
Ability to maintain confidentiality and handle sensitive information
Adaptable to changing priorities in a dynamic environment