Executive Operations Assistant / Coordinator (Full -Time)

About Us
We are a cybersecurity-focused Managed Service Provider helping small businesses with IT support, cybersecurity, compliance, and technology operations.
We are looking for a reliable, highly organized person to work directly with the owner/CEO and help ensure tasks, follow-ups, documentation, and projects do not fall through the cracks.
This is not a basic data-entry VA role. We need someone who can learn how the business works, document processes, follow up with people, and help create more structure.
What You’ll Do
• Work directly with the CEO each day to track priorities and follow-ups.
• Follow up with tea ---------- mbers on open tasks and commitments.
• Help organize tasks, projects, and internal action items.
• Create and update SOPs and internal documentation.
• Help turn verbal instructions and repeated decisions into clear written processes.
• Coordinate with vendors and follow up on vendor issues.
• Prepare short summaries so the CEO can make faster decisions.
• Help track client issues, approvals, scope exceptions, and project updates.
• Keep documentation organized.
• Help improve internal workflows over time.
What We’re Looking For
• Excellent written and spoken English.
• Strong organization and attention to detail.
• Comfortable following up with people politely but consistently.
• Able to take messy information and turn it into clear notes, tasks, or SOPs.
• Good judgment and willingness to ask questions.
• Reliable, honest, and able to handle confidential information.
• Experience with operations support, executive support, project coordination, or documentation.
• Willing to learn about IT, cybersecurity, and MSP operations.
Nice to Have
• Experience working with an MSP, IT company, or technical service business.
• Experience with Autotask and Kaseya tools.
• Experience creating SOPs or process documentation.
• Experience supporting a business owner or CEO.
Work Schedule
Full-time remote role.
Must have availability in U.S. Pacific Time, 8 AM- 5 PM, for daily communication and meetings.
How to Apply
Please send:
1. A short introduction.
2. Your relevant experience.
3. Your expected monthly salary.
4. Your availability during U.S. Pacific Time.
5. Put “EOA” somewhere in the subject of your reply.
6. Use at least 6 Apply Points.
7. A brief answer to this question:
If a tea ---------- mber asks the CEO for approval but the situation is unclear, what would you do before bringing it to the CEO?