PARALEGAL | BOOKKEEPING | CUSTOMER SERVICE | REAL ESTATE VA

I was an Administrative Officer for a public elementary school under the Department of Education here in the Philippines. I am primarily tasked to oversee the overall operation of the school which has a population of 400 students. What I do which relates to Accounting and Bookkeeping is to prepare the school's annual budget, prepare a procurement and implementation plan, submit monthly liquidation report and bank reconciliation and update the books of the school.

I worked as an assistant to a virtual assistant who had multiple clients. I was tasked to various things from using Zillow, scheduling appointment, calendar management, preparing comparables through Propstream, cold calling and sometimes lead generation through the use of social media.

I earned so much experience in customer handling after years of being under 3 telecommunications giants in the US: Time Warner Cable, AT&T and Comcast. I learned how to properly handle customers from all walks of life, learned the value of empathy, positive scripting, being courteous and first call resolution. Under Time Warner Cable, I was a billing specialist so most of the calls I get are frustrated customers who are either mad about the bill or asking for payment extension. I was trained to handle all types of scenarios, and I am glad that up to this day, I am still able to apply it in my daily life. Under AT&T and Comcast, I was trained to be an effective Technical Support Representative. Here, I learned the value of following the order of procedure especially when doing troubleshooting steps. I learned how to pacify customers who are frustrated of the crappy service they are getting. I also learned that resolution comes in many forms and sometimes, even if you are not able to resolve it on your first try, you can still do so by offering them other options and making them understand why such actions are needed to be taken. Overall, I learned in my stint with these two companies how to be effective in customer support while also being knowledgeable of the technical aspect of the job.