Current Employment Status:
Hired Full Time on May 22, 2024
Technical Support Professional at Stream Global Services
Duties and Responsibilities:
- Receive inbound calls from customers calling regarding telephone issues (no dial tone, static on the line and telephone features issues).- Run line test and schedule a repair technician for repair.
- Transfer customers to internet department or billing department if needed.
- Provide the best customer service and technical support.
Telephone Banker at JP Morgan Chase
Duties and Responsibilities:
- Receive inbound calls from customers calling bank transactions (balance, run down their transactions, order a check, stop payment on a check, wire transfer and no sufficient fund charge refund).
- Transfer customers to credit card, debit card and auto loans department if needed.
- Walk customer through and troubleshoot the bank application and web application.
- Provide the best customer service and technical support.
On Boarding Specialist/Virtual Assistant at AirKeeper
Duties and Responsibilities:
- On board home owners (gather home owners’ personal information and property information and put it in a dashboard).
- List properties in Airbnb,
- Manage properties in Uplisting and import property information to booking sites.
- Stock taking
- Enter contract information in Property Tree for accounting purposes.
- Administrative tasks appointed by the CEO
- Coordinate with other departments (accounting, customer service, I.T., and cleaning team)
Customer Service at Dimple Care: Aged Care Podiatry Duties and Responsibilities:
- Process and complete patient Medicare/DVA referrals for podiatry in Salesforce CRM
- Address Medicare inquiries/concerns from customers through
- General administration duties: (updating patient records, maintaining accurate records etc.)with customers, doctors, GP, staff, and all other medical representatives to chase up
- Medicare records
- Manage and maintain an up-to-date Medicare queue
- Perform other related tasks as assigned related to Podiatry Customer Service such as but not limited to sending
Account Specialist at TDCX
Duties and Responsibilities:
- Provision of an excellent support experience to E
-payment users via phone, chat, and
- Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible
- Always be on the lookout for ways to improve the way we do things Advocate for users and pass ideas and best practices on to the rest of the team
- Update the internal knowledge base when you discover something new Establish effective working relationships with tea
- Any other duties and responsibilities that may be assigned to you by the management from time to time.
Real Estate Client Services Assistant at Bask Corp.
Duties and Responsibilities:List Properties in MLS Google Earth FilesManage Project Sheet via SmartSheetReceptio
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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