Bachelor of Science in Information Technology graduate with experience in L1 and L2 technical
support, specializing in ticket handling, incident management, and production troubleshooting.
Proficient in monitoring tools, log analysis, and SQL-based investigation. Strong team collaboration
skills in resolving high-severity incidents.
In addition to my experience, I can adapt easily to new projects and work environments. Even when I am new to a role or process, I am willing to learn quickly and do my best to contribute effectively to the team.
Experience: 1 - 2 years
I have strong attention to detail, especially when handling repetitive and high-volume tasks.
Experience: 1 - 2 years
In my team, collaboration is important to resolve issues as quickly as possible. I work with different teams to provide assistance and the best solutions for the clients’ needs.
Experience: 1 - 2 years
I have experience providing technical support to clients. This opportunity would allow me to further improve my skills and knowledge in technical-related support.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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