Customer Service Representative | Telemarketing | Appointment Setting | Virtual

Telemarketer with experience working remotely for Ami Bennett Allstate Agency in Vancouver, Washington, USA. Skilled in outbound calling, lead generation, appointment setting, customer engagement, and insurance quote follow-ups. Proven ability to communicate effectively with prospects, qualify leads, handle objections professionally, and build strong customer relationships to increase conversion opportunities and client retention.

● Scheduled and coordinated client appointments to maximize daily booking capacity and team productivity ● Managed inbound and outbound communications, improving lead response time and engagement rates ● Qualified leads and verified client information to ensure accurate scheduling and higher conversion potential ● Maintained and updated CRM records, improving data accuracy and workflow efficiency ● Identified scheduling bottlenecks and implemented process improvements to streamline operations ● Coordinated closely with sales teams to align appointments with availability and priority leads ● Routed client inquiries efficiently, reducing delays and improving customer experience

● Handled high-volume customer interactions while maintaining strong service quality ● Resolved technical concerns efficiently, improving customer satisfaction ● Conducted follow-ups that strengthened client trust and retention ● Assisted customers with services and promotions, supporting upselling opportunities