English Tutor/Business English Coach

I provided email support for customers with inquiries about their cloud-based accounts and websites. I addressed general concerns, delivered clear and accurate responses, and escalated more complex technical issues to the appropriate team when necessary.

I am a freelance Online English Tutor and Business English Coach with nearly two decades of experience since 2006. I help both young learners and professionals improve their speaking, writing, and communication skills. I have extensive experience teaching children using engaging, age-appropriate lessons, as well as coaching professionals to communicate effectively in the workplace.

I have nearly three years of experience working in the call center industry, supporting clients from the UK, US, Australia, and Canadian markets. In this role, I handled customer service and email support, developing strong communication skills and the ability to assist customers from diverse backgrounds effectively.