Randolph

Workforce Management Realtime, Scheduling and Capacity Planning

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Overview

Looking for any work (8 hours/day)

at $4.99/hour ($960.00/month)

Bachelor's degree

Last Active

May 10th, 2026 (50 days ago)

Member Since

March 8th, 2026

Profile Description

WFM Professional | 10+ Years Experience | Scheduling & Analytics Expert
Dedicated Workforce Management Specialist with a decade of BPO expertise in real-time analytics, scheduling optimization, and capacity planning. Demonstrated success in managing high-volume programs and leading teams of analysts to meet rigorous client SLAs. Proficient in Nice IEX and focused on delivering data-backed recommendations to operations leadership.

Top Skills

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

I have been working in BPO Workforce management department for 10 years which requires proficiency in excel to deliver task and report to the business leaders.

Project Management » Capacity Planning

Experience: Less than 6 months

Strategic Impact: Your experience isn't just administrative; you’ve "architected" systems, "engineered" reporting, and "spearheaded" operations to meet high-level client SLAs

Other Skills

Basic Information

Age: 34

Gender: Male

Website: Sign Up with Pro Account to View

Address: Cebu, Cebu

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”