Appointment Setter, Chat, Email, and Call Support

January 2024- February 2025 Lead Generation Specialist- Business to Business BUSINESS DEBT ADJUSTERS Generate qualified leads by assessing business needs, interest, and potential fit. Schedule appointments or product demonstrations and ensure accurate documentation within CRM. Perform on target companies and industries to support lead-generation initiatives

March 2025-November 2025 Appointment Setter Business to Consumer Cold Caller PHONESTAFFER Generate leads by making outbound calls to potential customers, qualifying them, and scheduling appointments for possible sales. Offering and introducing products or services in qualified leads for various Power washing and Holiday Lights Campaign.

February 2023 – December 2023 Risk Operations Analyst at CHIME BANKING UBIQUITY GLOBAL SERVICES Investigate error allegations for disputed authorized transactions. Identifies, assesses, and mitigates operational risks arising from internal processes, systems failures, or human errors, helping companies minimize losses and ensure business continuity.

CONCENTRIX CVG INC. September 2021 - July 2022 Customer Support at BED BATH & BEYOND & BUY BUY BABY Assisted customers with online orders, order status and general order concerns. Delivered chat, call, and email support. Interacts with customers to address their questions, concerns, and complaints, aiming to resolve issues and ensure customer satisfaction.

June 2020 - July 2021 Customer Support at IDLE SLEEP AND GALILEO BANKING FOCUS DIRECT INC. (TOP AGENT) Initially supported the Retail Account as a chat support, specializing in mattress sales and order inquiries. Later transitioned to Banking Account, managing nearly 20 US Prepaid, Debit and Credit Cards. Also assisted with direct deposit, handled disputes, and addressed billing concerns.

June 2018 - July 2019 Customer Service Crew JOLLIBEE FOODS CORP. Responsible for providing customer service, which typically involves taking orders, serving food or beverages, handling payments, and ensuring a positive customer experience. Undertook a diversified role encompassing counter cashier, dining service, washing duties, and hosting parties

August 2022 - January 2023 Blended Customer Support at PHILIPPINE AIRLINES CONCENTRIX CVG INC. Assisted customers with booking requests and flight concerns. Also, a social media chat support through online platforms such as Facebook, Twitter, Viber, and Livechat. Built relationships with clients to maintain sales goals and create new opportunities