Customer Service Representative / Back-end Officer / Collection Agent / Social Medi

- Handles inbound and outbound customer service calls. - Provides accurate and timely information to clients. - Assists in data entry, documentation, and account verification. - Ensures customer satisfaction by addressing issues efficiently.

- Excellent communication and interpersonal skills - Strong multitasking and problem-solving abilities - Proficient in computer applications (MS Office, CRM tools) - Team player with strong attention to detail - Adaptable to flexible work schedules and high-pressure environments

Contact customers through phone calls, emails, or messages regarding overdue accounts. Explain account details, outstanding balances, due dates, and possible consequences of non-payment. Negotiate payment arrangements such as payment plans or settlements. Record and update account information accurately in the system. Provide excellent customer service while handling sensitive or difficult conversations.

- Currently enrolled in Social Media Academy for Social Media Management Self-Paced Course Begginers in : -Develop creative concepts for posts, reels, stories, and videos. -Write captions, scripts, and other copy for social media content. -Plan and schedule content using social media tools or calendars. -Creativity and storytelling -Photo/video editing (Canva, Fliki)