A results-driven professional with over five years of diverse experience in sales, banking, and healthcare support. Proven ability to build strong customer relationships, drive revenue growth, and deliver excellent service in fast-paced environments. Experienced as a Bank Fraud Specialist, skilled in detecting suspicious activities, resolving complex cases, and ensuring account security. Additionally, brings two years of experience as a Medical Virtual Assistant, handling front desk responsibilities, appointment scheduling, and medical insurance verification with accuracy and efficiency. Known for adaptability, attention to detail, and a strong commitment to providing seamless customer and patient experiences.
Experience: 1 - 2 years
Efficiently managed high-volume scheduling, rescheduling, and calendar coordination while minimizing conflicts and ensuring smooth daily operations for healthcare providers. Insurance Verification & Prior Authorization, Accurately verified patient eligibility, benefits, and processed prior authorizations, reducing claim denials and ensuring timely patient care.
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