BPO/VA OPERATIONS MANAGER

Overview

Looking for full-time work (8 hours/day)

at $9.99/hour ($1,920.00/month)

Bachelors degree

Last Active

June 18th, 2026 (10 days ago)

Member Since

October 11th, 2025

Profile Description

Arnold Nacionales Lego
Operations Manager 
? ---------- | ? ----------
? Professional Summary
A creative and modern operations leader with over 8 years of experience in BPO and remote management.
Known for driving high-performance teams, implementing effective workflows, and building a positive culture
across virtual and onsite setups. Passionate about optimizing productivity, leading with empathy, and
transforming challenges into measurable results.
? Professional Experience
Operations Manager | Virtual Team Leader
Various BPO and Remote Accounts
2017 – Present
• Managed and developed 100+ tea ---------- mbers across multiple accounts (remote and onsite).
• Led virtual assistant operations, handling client coordination, scheduling, and quality assurance.
• Designed training and onboarding programs that improved new hire performance by 35%.
• Streamlined communication systems, reducing task turnaround time by 40%.
• Built client trust by delivering consistent service excellence and proactive issue resolution.
? Core Skills
• Leadership & Team Development
• Client Relationship Management
• Remote Team Operations
• KPI & Performance Monitoring
• Process Improvement & Training
• Strategic Planning & Reporting
• Task Automation & Workflow Tools
?? Tools & Systems
• Data & Forecasting: Power BI, IEX
• CRM & Automation: HubSpot, GoHighLevel, Salesforce
• Communication: Slack, Zoom, Loom
• Reporting: Google Sheets, Notion, Excel Dashboards
? Achievements
• Successfully led a multi-account remote support team with a 95% client satisfaction rate.
• Reduced agent attrition by 25% through engagement and coaching programs.
• Recognized as a Top Operations Leader (2022) for achieving record performance metrics.? Contact Me
? ----------
? ----------
Open to leadership roles in remote operations and VA managemen