Vergel

IT Helpdesk Support

70 ID PROOF
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Overview

Looking for part-time work (4 hours/day)

at $3.78/hour ($363.63/month)

High school diploma

Last Active

June 6th, 2026 (9 days ago)

Member Since

September 29th, 2025

Profile Description

?Dedicated IT Support Professional bringing 8 years of experience from the BPO sector and specialized Desktop Support. I possess strong English communication and critical problem-solving skills, enabling me to quickly understand user needs and provide efficient, high-quality technical resolutions. My technical toolkit includes expert-level use of Salesforce, Service Now, Active Directory for user and i ---------- management, as well as remote support expertise with LogMeIn, TeamViewer, ConnectWise, and Bomgar Cloud. I thrive on turning complex technical issues into positive support experiences.

Top Skills

Experience: 5 - 10 years

​8 years of demonstrated proficiency in communication, successfully engaging with diverse end-users to accurately gather information and clearly convey technical solutions in a support-focused role.

Experience: 5 - 10 years

8 years of proven, high-level problem-solving and critical thinking skills, specializing in efficient incident resolution, technical triage, and maintaining maximum user productivity.

Experience: 5 - 10 years

Highly proficient in Active Directory (AD) administration for 8 years, ensuring secure and timely user access. Key responsibilities included accurate new user provisioning, prompt password resets, and implementing access controls by creating secure folders and managing permissions via security group assignment.

Other Skills

Basic Information

Age
29
Gender
Male
Website
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Address
Taguig, Taguig
Tests Taken
None
Government ID
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