?Dedicated IT Support Professional bringing 8 years of experience from the BPO sector and specialized Desktop Support. I possess strong English communication and critical problem-solving skills, enabling me to quickly understand user needs and provide efficient, high-quality technical resolutions. My technical toolkit includes expert-level use of Salesforce, Service Now, Active Directory for user and i
Experience: 5 - 10 years
8 years of demonstrated proficiency in communication, successfully engaging with diverse end-users to accurately gather information and clearly convey technical solutions in a support-focused role.
Experience: 5 - 10 years
8 years of proven, high-level problem-solving and critical thinking skills, specializing in efficient incident resolution, technical triage, and maintaining maximum user productivity.
Experience: 5 - 10 years
Highly proficient in Active Directory (AD) administration for 8 years, ensuring secure and timely user access. Key responsibilities included accurate new user provisioning, prompt password resets, and implementing access controls by creating secure folders and managing permissions via security group assignment.
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