E-commerce Customer Support Specialist

Overview

Looking for any work (8 hours/day)

at $4.95/hour ($960.00/month)

Bachelor's degree

Last Active

July 12th, 2026 (10 days ago)

Member Since

September 2nd, 2025

Profile Description

I help e-commerce store owners keep their operations running smoothly and their customers happy—so they can focus on growing their business.

With 2+ years of customer support experience, I handle high-volume inquiries across email and chat with speed, clarity, and consistency. I’ve supported Shopify stores using Zendesk and Gorgias, resolving order issues, refunds, returns, and product concerns while maintaining a positive customer experience.

I understand how important fast response times and accurate support are in e-commerce. Whether it’s tracking orders, handling complaints, or managing day-to-day support tasks, I make sure nothing falls through the cracks.

Here’s how I can support your store:
• Email and chat support (Zendesk, Gorgias)
• Order tracking, refunds, and returns
• Handling customer complaints and issue resolution
• Shopify order management and updates
• Following SOPs, using macros, and maintaining CRM records
I work best with Shopify store owners and e-commerce brands who need reliable, detail-oriented support to maintain a smooth operation and strong customer experience.
If you need someone who can take care of your customer support and keep your customers satisfied, I’m ready to help. Send me a message and let’s get started.