Kissa
Customer Service Representative - Hotel Reservations and Healthcare Account
Overview
Looking for full-time work (8 hours/day)
at $2.00/hour ($384.00/month)
Bachelors degree
Last Active
June 29th, 2026 (yesterday)
Member Since
August 11th, 2025
Profile Description
Versatile and customer-focused professional with expertise in hotel reservations and healthcare customer service. Skilled in managing bookings, assisting guests, and ensuring seamless travel arrangements, as well as supporting patients with inquiries, benefits, and account concerns. Recognized for attention to detail and the ability to handle high-pressure situations with empathy and professionalism. Known as a reliable, adaptable, and results-driven worker committed to delivering exceptional service and maintaining high customer satisfaction in both hospitality and healthcare settings.
Top Skills
Customer Support » Healthcare
Experience: 1 - 2 years
Provided compassionate and efficient assistance to patients and members by addressing inquiries about benefits, coverage, billing, and medical services. Handled a high volume of inbound calls while maintaining accuracy and adherence to HIPAA guidelines. Collaborated with providers, insurance representatives, and internal teams to resolve issues promptly. Consistently met performance metrics including Average Handling Time (AHT), First Call Resolution (FCR), Quality Assurance (QA) scores, and Customer Satisfaction (CSAT). Known for empathy, active listening, and clear communication in sensitive healthcare situations.
Customer Support » Sales Support » Hotel Booking
Experience: 2 - 5 years
Assisted guests and travel clients with hotel reservations, modifications, and cancellations, ensuring a smooth and positive booking experience. Handled a high volume of inquiries via phone, email, and chat while maintaining accuracy in reservation systems. Provided detailed information on room availability, pricing, promotions, and policies to help guests make informed decisions. Resolved booking issues promptly and professionally, often under time-sensitive conditions.
Other Skills
Basic Information
- Age
- 29
- Gender
- Female
- Website
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- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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