Joanna
Content & Customer Experience Specialist with Technical Writing and Sales Expert
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.14/hour ($800.00/month)
Bachelors degree
Last Active
May 19th, 2026 (21 days ago)
Member Since
August 4th, 2025
Profile Description
Versatile and detail-oriented professional with a proven track record in content writing, customer engagement, and sales performance. Skilled in creating accurate, on-brand technical and AI-generated content, handling high-volume client communications, and managing urgent travel and billing issues with empathy and efficiency. Consistently exceeds performance targets while maintaining exceptional quality and customer satisfaction scores. Adept in Google Workspace and Microsoft Office tools, with a natural ability to adapt quickly, stay organized, and collaborate across teams. Passionate about delivering clear communication and strong support that drives results.
Top Skills
Customer Support » Sales Support » Mobile Service
Experience: 1 - 2 years
Provided customer support for mobile service inquiries, including plan upgrades, billing concerns, and technical troubleshooting. Effectively identified customer needs and offered tailored solutions, contributing to increased conversions and sustained satisfaction scores above 95%.
Customer Support » Sales Support » Ticket Booking
Experience: 6 months - 1 year
Assisted customers with urgent travel needs, including ticket booking, cancellations, and rebookings during high-pressure situations. Maintained accuracy and empathy while resolving time-sensitive issues, contributing to high satisfaction and minimal booking errors.
Other Skills
Office and Administration » Attention to Detail
Experience: 2 - 5 years
Basic Information
- Age
- 26
- Gender
- Female
- Website
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- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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