Customer support, Customer Service, Data Entry, Administrative Assistant, Cold C

I have hands-on experience in cold calling where I connected with potential customers, built quick rapport, and identified real opportunities for the business. I used Simple.me CRM to manage call lists, update contact details, and track every conversation and follow-up, making sure no lead was ever missed. I’m comfortable speaking with different types of people, handling objections, and keeping conversations moving toward a clear next step. I take pride in being organized, consistent, and reliable and in turning cold leads into warm opportunities.

I have hands-on experience in data entry and office administration, where I was responsible for organizing, updating, and maintaining accurate business records. I have worked with CRM systems such as Pipedrive and Simple.me, as well as Google Sheets, to manage customer and lead information, verify data, and ensure all records were complete and up to date. My role also included handling reports, organizing files, and supporting daily office operations. I am known for my strong attention to detail, ability to work with large amounts of data, and commitment to accuracy, confidentiality, and efficiency in everything I do.

I worked in a call center supporting a retail company in the fashion industry, where I handled high-volume inbound and outbound calls related to orders, refunds, cancellations, payment methods, and shipment tracking. I regularly made outbound calls to follow up on customer concerns, verify information, and ensure issues were resolved efficiently. I also assisted customers with general product and account questions while maintaining accuracy, professionalism, and a positive tone. This experience strengthened my ability to multitask, communicate clearly, and deliver excellent customer service in a fast-paced environment.