Tech Solutions Consultant

Responsible for providing Tier 1 technical support and managing client support tickets through Salesforce. Configures ADP Workforce Now, including pay classes, pay cycles, and workflows, to meet client requirements. Troubleshoots and resolves system and client issues efficiently while serving as a Subject Matter Expert (SME) for configuration and support. Handles escalations, ensures high-quality service delivery, and supports client onboarding and user training. Identifies opportunities for process improvements to enhance operational efficiency and client satisfaction.

Operations Technical Sales Associate with experience in account setup, device configuration, and troubleshooting, delivering efficient remote support and high customer satisfaction. Skilled in product guidance, issue resolution, and maintaining accurate documentation to support service quality and team collaboration.

In American Airlines, We’re providing excellent customer service by assisting customers with booking and managing their travel arrangements. Responsible with issuing tickets, processing reservations & refunds, and ensuring passengers have a seamless travel experience.

In American Express, We’re primary focuses on assisting clients with their travel arrangements, particularly in booking flights, hotels, cars, and managing reservations. Acts as experts in fares, calculating and quoting prices, and producing tickets for clients or travel agents.