Verbal / Written Communication, Technical / Creative Writing

In the business that I started with my family in 2017, I am in charge of writing captions/taglines for the marketing and promotion of our products on our social media pages. Also, I'm responsible for cold-calling, emailing, and setting business appointments with prospective clients.

I have almost nine (9) years of professional experience in writing company standard operating procedures (SOP), business letters, monthly performance reports, memos, and other written communication. Also, part of my responsibilities were organizing / updating / proofreading / of legal documents and agreements with business clients / partners.

In my former job, I had almost nine (9) years of professional experience in providing back-office support to concerns of clients who use our company’s platform. Such concerns are: System functionality, requests for data / reports / resetting user passwords, troubleshooting, and compliance with their obligations to our company. On the other hand, in the retail business that I and my family started in 2017, I have more than five (5) years of experience in providing support to our business clients such as: Responding to product inquiries, regularly updating clients about the status of their orders, notifying clients if there are any changes / cancellations to the expected arrival of their orders, entertaining feedback / product complaints, and providing product replacement, or payment refund to unsatisfied clients (only if justified and necessary)

My experience in Lead Generation comes from running our family-owned online seafood retail business and from my stint as a marketing assistant to a licensed real-estate broker. For the first one, I look for potential restaurant clients for our business to regularly supply our products to by researching the menus of restaurants on apps like Zomato and Foodpanda. If I see that a restaurant does serve the products we offer, I then email them with a business proposal. After that, I then set a physical appointment with them to provide them a free sample of our products. For the second one, my goal was to look for potential wealthy buyers of high-end/luxurious properties and obtain their contact information (email address and cellphone number). I did this by researching the board-of-directors (BODs)/owners of some of the biggest businesses in the Philippines. After that, I searched them up on LinkedIn and reached out to them,

I have almost nine (9) years of professional experience as a Risk Management Analyst at the Philippine Stock Exchange.