Esmeralda
Customer Service | Data Entry | AI Prompting & Optimization |Outreach Specialist
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.29/hour ($1,024.00/month)
Bachelors degree
Last Active
June 6th, 2026 (2 days ago)
Member Since
June 18th, 2025
Profile Description
Results-driven Virtual Assistant with 9 years of experience in customer service supporting US and Canada-based clients, 5 years as a moderator with 2 years of QA experience, 1 year and 9 months of lead generation experience as a cold DM setter, and 6 months as a Social Media Assistant. Skilled in CapCut and Canva for short-form content editing, with additional experience in egocentric data collection, first-person perspective (FPV) video validation, and data entry. Known for being reliable, consistent, easy to work with, and always ready to learn and help businesses grow.
Top Skills
Customer Support » Technical Support
Experience: 5 - 10 years
I used to work at Transcom as a Technical Support Representative for Comcast for almost 8 years. We troubleshooted issues related to their home phone (e.g., no dial tone, changing numbers or ring settings, etc.), internet (e.g., no connection, email issues, etc.), and TV services (e.g., streaming app issues, no picture or sound, quality problems, etc.).
Other Skills
Marketing » Content Creation » Social Media Content Creation
Experience: Less than 6 months
I do content creation for a specific brand, creating short-form reels and posting them across all social media platforms.
Marketing » Appointment Setting
Experience: 1 - 2 years
Experienced in social media outreach and lead generation through Instagram, LinkedIn, and Facebook. Skilled in sending personalized direct messages, engaging in Facebook groups, building relationships with prospects, and converting conversations into booked calls. Proficient in prospect research, daily activity tracking, and using outreach strategies to generate qualified leads. Strong English communication skills, tech-savvy, quick to learn new tools, and able to work independently with minimal supervision.
Customer Support » Back Office Support
Experience: 1 - 2 years
Coordinated with front-line agents, field technicians, and other departments to ensure smooth service delivery. Processed and verified customer orders and account requests accurately and efficiently. Reviewed transactions for errors and ensured compliance with company policies. Handled email support, addressing customer inquiries and resolving issues within turnaround time. Assisted in troubleshooting and resolving escalated issues that required backend intervention.
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Pavia, Iloilo
- Tests Taken
- IQ
- Score: 119
- DISC
- Dominance: 41
- Influence: 10
- Steadiness: 33
- Compliance: 16
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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- Lukas Rohler
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