Customer Service Representative/Virtual Assistant

I worked in the online gaming industry as a non-voice support staff, where I was responsible for monitoring player accounts, updating records, and handling chat-based inquiries. My tasks involved accurate data entry, logging transactions, and maintaining system databases in real time. I gained strong attention to detail, fast typing skills, and the ability to work efficiently under pressure while handling sensitive information.

Provided excellent customer support by responding to inquiries, addressing concerns, and resolving issues in a timely and professional manner. Assisted customers through clear communication, ensuring their needs were fully understood and properly handled. Maintained a positive and respectful attitude when dealing with different types of customers, including difficult situations. Focused on delivering a satisfying customer experience while following company guidelines and procedures.

Managed and maintained my own social media account to increase online visibility and attract potential clients. Created and scheduled engaging content, responded to messages and comments, and actively engaged with audiences to build connections and promote services effectively.

Identified and sourced potential clients through online platforms and social media. Conducted research to gather relevant contact information and qualified leads based on set criteria. Engaged with prospects through messaging and follow-ups to generate interest in products or services. Maintained accurate records of leads and ensured timely updates for proper tracking and conversion.