Hello! My name is Dan Lester Bautista Cabaobao, a results-driven Technical Support Specialist and Fraud Detection Expert with over 7 years of experience in SaaS and call center environments, including 4 years in team leadership. I specialize in fraud analysis, KPI coaching, escalation management, and process optimization, consistently handling high-volume operations with accuracy and efficiency. Passionate about professional growth and operational excellence, I bring a proactive mindset, strong communication skills, and a proven ability to drive measurable outcomes that enhance customer satisfaction and team performance.
Experience: 2 - 5 years
Experience: 6 months - 1 year
Efficient and works with Integrity, Open-minded and accept feedbacks and adaptive to changes
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