Dynamic team leader skilled at driving and motivating teams to achieve remarkable results. With a keen focus on collaboration and communication, I lead by example to propel the team forward and surpass goals consistently.
I have my own application for Marketing - An assessment base that I will use to help my client get to know their customer better.
History of Employment
Ring Central
• A leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions.• Answer inbound calls in a timely and friendly manner. Evaluate problems and complaints of the callers and provide proper solutions to them.
• Become one of the best agent having high rate of good call returns within the six months of my work.
VXI 2020 as Sales Representative.
• VXI Global Solutions, formerly Multi-Cultural Marketing specializing in call center and BPO services, multilingual support, software development, quality assurance testing, and infrastructure outsourcing.
• Answer inbound calls and resolved customer’s concern on their billing. Respond to the needs of customers and provide personalized service. Provide information on the company's products or services and generate interest in the offer.
Virtual Squad Feb 2021 - Nov 2022 as Support Admin
• Virtual Squad, is a virtual assistant agency that provides supports mostly in real estate.
• I became the only Support admin, VA in Virtual Squad, supporting around 100+ VA with different client.
• My achievement in this Company is creating the Process flow for the cold caller and System manager with their EOD report and KPI Dashboard.
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Direct Client - Leadership Position
MHK Real Estate Jan - Aug 2023 as Data Manager Team Leader
• I oversee three Data Managers in this company, all of whom report directly to me. I developed a KPI dashboard tailored to the company's existing processes for streamlined reporting.• I also handle ad hoc tasks assigned by the Operations Manager, ensuring that these tasks are planned and completed on schedule.
Boise CRE Sept 2023 - Apr 2024 as Data Manager Team Leader
• I manage a team consisting of one Data Manager, three Cold Callers, and one Social Media Manager, reporting daily to the Operations Manager.
• My primary responsibility is ensuring a smooth flow of data and follow-ups to provide the sales team with quality leads for closing.
Santiago Sa
• I oversee the CRM system and manage two Cold Callers, using my external team to gather and provide data to clients, which is then used for marketing purposes.
• I developed the process flow, created the Standard Operating Procedures (SOPs), and contributed to designing the cold-calling script.
ConsciousInvestmentsJan - Feb 2024 as Operations Manager/Team Leader (Part Time)
This project involved helping a new wholesaler, where I collaborated with Dezmond, an 18-year-old. I helped build the team, develop the process flow, create the script, and manage the overall setup. Within our first month, we secured a signed contract from a property owner.
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FOR SEO Client
• Auburn University Office of Professional & Continuing Education Career Training Programs (AUOPCE)
• Call Me Grandma
• Elemental Health & Nutrition
• IPI - Inflection Point Intelligence
• Respicare
SEO TASK:
• Backlink Building: Developing high-quality backlinks from authoritative websites to boost domain authority and improve search engine rankings, involving outreach to relevant sites, bloggers, and influencers.
• Social Bookmarking: Promoting and sharing content across social bookmarking platforms such as Reddit, Pinterest, and Digg to increase visibility, drive organic traffic, and engage with niche communities.
• Site Sharing: Distributing links and content on various platforms, including forums, professional networks, and social media channels, to expand the website’s reach and attract organic traffic.
• Keyword Research: Identifying high-value keywords through research tools like Google Keyword Planner and SEMrush, ensuring that content, meta tags, and on-page elements align with user search intent and SEO goals.
• On-Page Optimization: Optimizing key elements such as page titles, meta descriptions, headers, and image alt tags, while improving URL structures and ensuring effective internal linking to enhance keyword relevance and user experience.
• Content Creation & Optimization: Crafting SEO-friendly blog posts, articles, and landing pages that target specific keywords and search intent, while regularly updating and improving existing content to stay competitive.
• Analytics & Reporting: Monitoring and analyzing key SEO metrics using tools like Google Analytics and Search Console, tracking organic traffic, keyword performance, and conversion rates, and generating regular reports to assess progress and refine strategies.
Portfolio Link Things That I created, Work and Hobbies
PS. I can start the
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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