Dedicated Customer Service Representative with 9 years of customer service experience within dynamic, fast-paced BPO
environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Offering strong interpersonal and communication skills with solid foundation in problem-solving and customer interaction. Knowledgeable about handling customer inquiries, resolving issues, and ensuring customer satisfaction. Ready to use and develop listening, empathy, and multitasking skills in Virtual Assistant role.
Experience: 1 - 2 years
Take calls (Inbound/Outbound) and emails to assist Users (Host and Guest). I assist Host on how to manage their calendar by updating their listing settings, calendar settings and any other related issues concerning their Hosting account. Also, assist Guest whenever they have issues from their bookings, assist cancellations/alterations and do mediation when needed.
Experience: 6 months - 1 year
I used to work with Truist Fraud department where we assist the customers with regard on filing unauthorize charges and another banking related information such as general query.
Experience: 2 - 5 years
I used to process cancellations, exchanges (Fully and partially used tickets), importing PNR, got to book tickets in behalf of the traveler using Amadues Tool.
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