Hi! I’m Mark, a detail-oriented and tech-savvy professional with a strong background in IT support, customer care, and tech support. Over the past few years, I’ve built a solid foundation helping users resolve technical issues, manage systems, and deliver seamless digital experiences and now, I’m channeling those skills to support clients as a Virtual Assistant and Creative Partner. I can utilize tools that make businesses run smoother and look sharper:
Canva, Figma, Filmora, Capcut, and Premiere Pro – I use these to design eye-catching visuals, create promotional content, and enhance your brand’s online presence through polished graphics and engaging videos.
Salesforce and ServiceNow – With my IT service desk background, I can manage client data, track requests, and ensure tasks are handled efficiently through structured systems.
Microsoft Office and Google Workspace – I organize documents, spreadsheets, and presentations that help streamline operations and keep projects on track.
Front-End Development Tools - I’m familiar with website builders and can assist with updates, layout adjustments, and content optimization to keep your site professional and user-friendly.
Salesforce Admin certificate:
Experience: 1 - 2 years
Experienced in using ServiceNow as a primary IT ticketing and service management tool in an IT Service Desk environment. Skilled in handling incident tickets, troubleshooting user issues, managing service requests, and ensuring timely resolution while maintaining accurate documentation and workflow tracking.
Experience: 1 - 2 years
Experienced in using Salesforce as a ticketing and customer support management tool in a technical support environment. Familiar with handling cases, tracking customer issues, and maintaining efficient workflows. Also certified in Salesforce Administration, with knowledge of user management, data organization, and platform configuration.
Experience: Less than 6 months
Video editor experienced in creating engaging ads, dynamic talking head content, and fast-paced edits tailored for social media and digital platforms. Skilled in pacing, storytelling, and attention-grabbing visuals to keep audiences engaged and deliver high-impact content.
Experience: Less than 6 months
Video editor experienced in creating engaging ads, dynamic talking head content, and fast-paced edits tailored for social media and digital platforms. Skilled in pacing, storytelling, and attention-grabbing visuals to keep audiences engaged and deliver high-impact content.
Experience: Less than 6 months
Video editor experienced in creating engaging ads, dynamic talking head content, and fast-paced edits tailored for social media and digital platforms. Skilled in pacing, storytelling, and attention-grabbing visuals to keep audiences engaged and deliver high-impact content.
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