Darlene

Customer Service Representative, Appointment Setter

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Overview

Looking for full-time work (8 hours/day)

at $2.36/hour ($454.56/month)

Associates degree

Last Active

May 13th, 2026 (46 days ago)

Member Since

February 28th, 2025

Profile Description

Hi! My name is Darlene, and I am a dedicated and reliable Virtual Assistant with several years of experience in customer service, cold calling, appointment setting, and lead generation.

I worked as a Customer Service Representative for a home warranty company for almost 3 years, where I handled inbound and outbound calls, assisted customers with their concerns, explained warranty coverage, scheduled appointments with contractors, and resolved billing issues. This experience helped me develop strong communication, problem-solving, and customer care skills.

I also have experience as a Real Estate Acquisition Specialist for 6 months, where I contacted property owners, qualified leads, built rapport with potential sellers, and helped identify opportunities for real estate investors.

I am known for being patient, hardworking, and committed to providing excellent service. I am comfortable speaking with clients over the phone, handling customer inquiries, and supporting business operations remotely.

As a fast learner, I am always willing to learn new tools and processes to better support my clients. My goal is to help businesses grow by providing reliable assistance and maintaining positive relationships with customers.

If you’re looking for someone who is dependable, motivated, and ready to contribute to your team, I would love the opportunity to work with you.

Top Skills

Customer Support » Customer Service

Experience: 2 - 5 years

I spent 2years and 11months as customer service representative for a home warrant company located in Davao City. I provide excellent services to resolve their concerns like their appointments, billing and service requests.

Marketing » Sales

Experience: 2 - 5 years

Working as a sales associate for a total of five years. With that experience, it allows me to develop strong communication, as I learned how effectively handle different personalities, address customer concerns and provide excellent services in a professional manner.

Other Skills

Real Estate » Acquisition

Experience: 6 months - 1 year

As a Real Estate Acquisition Specialist, I was responsible for contacting property owners and potential sellers through outbound calls and follow-ups. My role was to introduce the real estate investment company, build rapport with homeowners, and determine their interest in selling their property. I conducted lead qualification by asking important questions about the property, the owner's situation, and their motivation to sell. After gathering the necessary information, I submitted qualified leads and scheduled appointments for the acquisitions manager or sales team. My responsibilities also included updating lead information in the CRM system, maintaining accurate records of calls, and following up with potential sellers. This role helped me strengthen my communication, negotiation, and lead generation skills, as well as my ability to handle objections and build trust with clients.

Customer Support » Customer Service

Experience: 2 - 5 years

Basic Information

Age: 33

Gender: Female

Website: Sign Up with Pro Account to View

Address: Bislig City, Surigao del Sur

Tests Taken: IQ
Score: 115: DISC
Dominance: 13%
Influence: 29%
Steadiness: 31%
Compliance: 27%: English
B2(Upper Intermediate)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”

Tyler Gies

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