A result-oriented person who values excellence and high-standard of work and attitude. A dynamic and reliable team player with more than 18 years of experience in the contact center industry who achieves consistent results and produces quality work.
I have been a Customer Service Representative for one of the largest Telecommunications companies in the Philippines wayback 2006 before I got promoted as Quality Supervisor guiding team with their quality performance thru validation, call monitoring, information dissemination, call drills, huddles, and providing insights for their areas of improvement. Because of these, I was able to instil and maintain a delivery of high standard service, which led me to a new role of Engagement Coach who communicates organizational needs, oversees employees' performance, provides guidance, support, identifies development needs, and manages the reciprocal relationship between staff and the organization.
A very dedicated and hard-working professional who is eager to learn new things. In any case you would require me to learn a specific program for this job, I am confident that you wouldn't spend a long time training me. In fact, I might as well learn it myself, like most tasks assigned to me. I can assure you that I can easily adapt to any sort of training or program that the job requires me to. I'm a person that requires minimum supervision once I've learned the ropes.
Experience: 10+ years
I have been a Customer Service Representative for one of the largest Telecommunications companies in the Philippines way back 2006 before I got promoted as Quality Supervisor guiding team with their quality performance thru validation, call monitoring, information dissemination, call drills, huddles, and providing insights for their areas of improvement. I was an Engagement Coach for more than 8 years who communicates organizational needs, oversees employees' performance, provides guidance, support, identifies development needs, and manages the reciprocal relationship between staff and the organization.
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