Customer Service Representative, Teacher, Bookkeeper

As an Accounting Assistant at American Labor Management Association - ALMA, LLC, I am responsible for maintaining accurate financial records and ensuring timely reporting of key transactions. My main responsibilities include: 1. Recording salaries and wages of employees. 2. Preparing and processing government contributions such as SSS, Pag-IBIG, and PhilHealth. 3. Creating and recording bills and expenses accurately. 4. Using QuickBooks Accountant to manage day-to-day bookkeeping and financial transactions. 5. Assisting in the preparation of financial reports as needed. This role has enhanced my skills in bookkeeping, payroll, financial organization, and the use of accounting software, while also strengthening my attention to detail and time management.

As a Bookkeeper at Virtual Up Solutions, I am responsible for maintaining accurate financial records and ensuring all transactions are properly recorded, even without direct bank integration to QuickBooks. My key responsibilities include: 1. Manually recording and categorizing financial transactions using QuickBooks. 2. Managing accounts payable and accounts receivable. 3. Performing monthly bank reconciliations manually. 4. Preparing financial reports, including Profit & Loss statements and Balance Sheets. 5. Recording and tracking expenses, sales, and other financial activities. 6. Assisting with cash flow monitoring. 7. Ensuring accuracy, consistency, and confidentiality in all financial data. This role has strengthened my attention to detail, problem-solving skills, and ability to work with manual data entry while maintaining efficient and organized bookkeeping processes.

1. Make the maximum number of outbound calls to leads and prospects to schedule appointments for clients. 2. Conduct timely follow-ups and nurture leads until appointments are successfully set. 3. Handle both inbound and outbound calls professionally and efficiently. 4. Follow scripted value propositions and effectively address objections to engage prospects. 5. Accurately update the Customer Relationship Management (CRM) system with notes and relevant details after every interaction. 6. Consistently meet or exceed the daily call and appointment-setting quotas set by the company.

Skilled in designing marketing and promotional materials using Canva, including flyers, brochures, advertisements, social media graphics, and invitations. Able to create visually appealing and brand-consistent content for both print and digital platforms.

I worked at Asia United Bank as a Service Associate. In this role, I was responsible for providing excellent customer service and performing various banking operations, including: •Processing financial transactions such as deposits, withdrawals, and fund transfers •Handling customer inquiries and concerns with professionalism and efficiency •Assisting clients with account opening, maintenance, and other banking services •Ensuring compliance with bank policies and regulatory requirements •Preparing and maintaining accurate reports and documentation

Working from home using my own PC has strengthened my computer literacy skills, enabling me to confidently manage accounting software, troubleshoot basic technical issues, and efficiently handle digital communication and data management independently.

I was volunteer teacher in Nagoya Japan for 1 year and 6 months. I taught English and basic Japanese to the people there.