I have worked in the call center industry for about four years. During this time, I have worked on inbound accounts where I took incoming calls and assisted customers to the best of my ability to provide excellent customer service. I have learned a lot in the industry and recently transitioned to outbound accounts, mainly in healthcare. Looking back, I can see how much I have grown as a person and individual through my learning process. That's all for now, as I have summarized my work experiences from my early days as a newbie to where I am today.
Experience: 1 - 2 years
• Creating a profile for each provider and save their information on CredMyDoc. • Credentialing- Enrollment of Providers to the Payer such as Cigna, United Healthcare, Aetna, Multiplan, Molina Healthcare, Paramount Advantage, Humana, Tricare, etc. • Call the Payer to check the status of the submitted application if it’s still in progress or if it’s already been approved.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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