Customer & SaaS Support Specialist | Jotform Enterprise

At Jotform, I’ve been providing technical support for several years, helping users get the most out of the platform. I handle a wide range of challenges, whether it’s walking someone through complex settings, troubleshooting errors in their forms, or finding fixes for system glitches. I make it a point to understand each customer’s needs, give clear and tailored solutions, and ensure their experience with Jotform is as smooth as possible.

While working at Home R Us, one of the leading furniture stores in Dubai, I gained solid experience in both customer service and sales. I focused on understanding what each customer needed so I could recommend the right products and make their shopping experience smooth and enjoyable. My role covered a lot of ground, from managing inventory and keeping displays organized to assisting customers on the floor and explaining product features. I built strong relationships with repeat buyers and made sure every interaction added value. These efforts not only supported steady sales growth but also reinforced Home R Us as a trusted place for quality furniture.

With several years in the BPO industry, I’ve had the chance to work with major companies like Amazon, Xfinity, and Cricket Wireless. I specialized in delivering reliable customer support and handling technical concerns with confidence. I managed high volumes of calls and chats daily while keeping a positive approach, even in challenging situations. My responsibilities included assisting with account management, resolving a wide range of customer concerns, troubleshooting technical issues, and making sure every interaction met company standards. I also looked for ways to improve processes and create smoother workflows, which helped boost efficiency and customer satisfaction.