E-Commerce Support Specialist | Market & Competitor Research Analyst

Overview

Looking for full-time work (8 hours/day)

at $4.13/hour ($800.00/month)

Bachelors degree

Last Active

June 6th, 2026 (today)

Member Since

July 15th, 2024

Profile Description

I'm a Licensed Mechanical Engineer with over 7 years of solid experience in engineering, property management, and client operations?now thriving in customer service, team leadership, and virtual support roles.
My professional journey began in the engineering and property management field, where I managed assets, led technical teams, and ensured operational compliance for both corporate and residential clients. I later transitioned into the BPO industry, consistently earning top-performer awards in sales and support, which led to my promotion as a Team Leader?managing 15?20 agents while maintaining performance standards, compliance, and team engagement.
As a Sales Associate II at Concentrix, I was recognized as a top seller and subject matter expert in billing, FCR, payments, and account reinstatements.
Since July 2024, I?ve been working as a Virtual Assistant supporting businesses in the Travel and Crypto Equipment sectors:
In the Travel sector, I provide full-spectrum virtual support?acting as both a receptionist and operations assistant. I handle email and calendar coordination, client scheduling, appointment setting, dispatch logistics, file and document organization, CRM updates, and follow-ups to ensure seamless operations and exceptional client care.
In the Crypto Equipment sector, I deliver comprehensive e-commerce and backend operations support. My role includes supplier coordination, product listing and pricing via WordPress, inventory tracking, competitor and market analysis, customer service, and return processing?all contributing to a competitive and efficient online presence.
I bring a well-rounded mix of analytical thinking, digital fluency, and people-first communication?grounded in years of cross-industry experience and a proactive, solutions-focused mindset.
Core Strengths:
Administrative & Operations Support
Customer Experience & Client Success
Team Leadership & Coaching
E-Commerce Management & Market Research
CRM, Calendar & Email Management
WordPress, Canva, CapCut, Google Workspace, and more