Real Time Analyst
Analyzing and Forecasting to manage out the flow of volume of contacts coming
Coordinating from different territories send the waiting contacts or assist their queries
Coordinating with officers and managers to provide real-time updates on performance and work together to address challenges as they arise
Strictly monitoring waiting queues of our waiting contacts and consistently Monitoring agent adherence and Average Waiting Time
Sending daily narrative and intraday reports in regards to our total volume of contacts
Plotting Absences, Overtime and checking the attendance of our agents
Experience: 2 - 5 years
Experience: Less than 6 months
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
SEE MORE REAL RESULTS“We'll definitely continue to hire people using Onlinejobs because it has taken our agency to the next level”
- Marc Diez
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.