Virtual Assistant / Customer Service Support / Ticketing Specialist

Passionate about delivering exceptional customer experiences, with a strong ability to drive satisfaction and loyalty by ensuring every interaction is memorable and delightful.

Skilled customer support professional with experience managing inbound calls, emails, and escalations for large and small events across Australia and New Zealand. Provided accessibility support for customers with disabilities and prepared daily operational reports, including end‑of‑day summaries, game plans, and escalation logs. Strong background in customer service, operations, and reporting with a focus on efficiency and customer satisfaction.

Capable of handling routine email tasks such as organizing inboxes, responding to inquiries, and maintaining clear communication. With an average proficiency, able to manage daily correspondence effectively while continuing to build stronger skills in prioritization and advanced email tools.