Executive Associate

Travel Support Specialist GDS Expertise: Proficient in using Amadeus, Sabre, and other global distribution systems (GDS) for air, hotel, car, and rail bookings. PNR Creation & Management: Created, managed, and modified Passenger Service Records (PNRs) for individual and group bookings, ensuring accurate and timely reservations. Ticketing & Reissues: Issued and reissued airline tickets, processed refunds, and handled exchanges through GDS systems with accuracy, adhering to airline rules and policies. Fare Construction & Pricing: Used GDS tools to quote fares, calculate pricing, and apply promotions, providing clients with accurate cost estimates and fare options. Support & Troubleshooting: Provided front-line support for clients with booking issues, troubleshooting and resolving discrepancies related to itinerary changes, cancellations, or system errors. Travel Itinerary Management: Coordinated complex travel itineraries for corporate and leisure clients, including multi-destination and multi-modal arrangements (flights, hotels, car rentals, etc.). Client Communication: Delivered exceptional customer service through phone, email, and chat support, ensuring clients’ travel plans were met with high satisfaction levels. Hotel & Car Rental Reservations: Utilized Amadeus and Sabre to secure hotel accommodations and car rentals, ensuring preferences were met, and special requests were noted. Data Entry & Reporting: Maintained accurate client records, generated reports, and updated booking systems to reflect real-time changes in reservations, cancellations, and ticketing. Group Travel Coordination: Assisted with group travel bookings, managed seat allocations, and ensured smooth group travel arrangements for corporate clients. System Training: Trained new hires on GDS processes, navigation, and troubleshooting, contributing to team knowledge and efficiency. Skills & Tools Global Distribution Systems (GDS): Amadeus, Sabre, Galileo, Travelport Ticketing & Refunds: Knowledge of fare rules, reissues, and exchanges Travel Coordination: Itinerary management, hotel bookings, car rentals, and tour reservations Client Support: Effective communication, issue resolution, and customer service Software Tools: CRM software, and booking platform