For the past 9 years I've been working as Call center agent. I handle customer's order concerns for Amazon e-commerce company and have been a technical support for Amazon Auible. I worked with AT&T telecommunication for customer billing concern. I also experience working with healtcare scheduling medical records retrieval request. Including assisting customer with their debit card concern. Like fraud report and car title release documents with BMO financial group. Recently, I also manage to join basic training for Go high level, SEO, building automation, using typreform, canva, scheduling social media post, making funnel and using loom for doing SOP. Therefore, I gain basic knowledge with those tools. Hoping to land a remote work so I can apply what I learned and be proficient with those tools.
But to be honest I am more drawn to a job that's looking for canva image, poster editor.
Experience: 2 - 5 years
I have the experience to support bank transaction, debit card processing. non real state loans such as car loan & line of credit loan. I am confident at handling this field for I did it for 3 years.
Experience: 1 - 2 years
I experience being a technical support for applications and website. I also, handle different kinds of devices such as, android, ios, mac , windows and amazon devices. I also manage to handle billing, programming, mobile services, internet and cable services with troubleshooting. I also, knew how to do back-office work like researching and encoding. I even have experience with financial customer service such as, non-real state loan, statement balancing, debit cards, business account with personal banking and online banking application and website trouble shooting. I am confident at handling this field but still willing to be trained and and learn more from others.
Experience: 2 - 5 years
I did support amazon audible generalist where we sell membership and audiobooks. I do work too at amazon retail service where we cater assistance with customer for their online purchases. I manage to cater assistance too for AT&T telco company where we sells TV Programming, Internet and Wireless services in a bundle with mobile phones. All in all my experience where exciting and help me gain more knowledge with the industry of Business Process Outsourcing company. I am confident at handling this field but still willing to be trained and and learn more from others.
Experience: 1 - 2 years
From all my retail and financial experience. Online banking and Online services is always a part of it. Therefore. I gain knowledge to dealt with any thing when it comes to online application and website. I always applied the technique of thinking out of the box while following the given instruction to resolve any problem customer will encounter upon utilizing online services. It can be about software of hard drive as long as I had been provided a resources to follow. You can assure that customer concern will be solve. Definitely, I am giving room for improvement cause although I am confident that I can swiftly do the job as I have an experience of doing so. Still, this field is complex and I am open to learn more from those who've been doing it for more than 2 years.
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