11 years of work experience in the travel industry (BPO)
Well-experienced in using Multiple GDS
Amadeus (10 yrs) - Auto and Manual pricing / Building manual Transitional Stored Ticket ( TST )
Sabre (7yrs) - Auto and Manual pricing / Phase 4
Apollo (4yrs) - HHPR
TICO (Travel Industry Council of Ontario) passer
Able to multitask
Adaptable and receptive to feedback
Team player
Experience: 5 - 10 years
Ticketing Agent (Amadeus, Sabre, Apollo) - Assisting customers and other agents through Chat, Email, and Calls on concerns related to air tickets. - Creating a new PNR for travel credit redemption (purge booking) - Reissuing and refunding tickets (voluntary and involuntary / Manual or auto) - Name change and name corrections - Fare rules interpretation -Working on GDS queues (Issuing new tickets for fare optimization, online request for exchange and cancellation)
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