I have experience in voice accounts (11 years) and non-voice account 1 year 1 month
Experience: 6 months - 1 year
I work as a customer service email support team lead. Managing a small group of associates.
Experience: 6 months - 1 year
I worked as a Junior instructional designer for 1 year and 6 months updating re-current training and new hire training materials for BPO clients using e-learning materials. I mainly worked on course design and development and applied various adult learning theories and analyses, was given the task to do learning assessments and needs analysis and manage multiple projects, The tools I have used are LMS, Articulate Rise 360, Articulate Storyline, Microsoft Office, Google Calendar. I also have a background in back-office tasks such as customer service email support.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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