E-Commerce Operations Specialist with 9+ years of experience supporting Amazon businesses in wholesale supplier sourcing, product research, account management, and brand protection. Skilled in managing supplier relationships, handling order issues, leveraging AI tools (ChatGPT, DeepSeek, Gemini, Claude) and using Tactical Arbitrage, Keepa, Google Sheets, and Excel to drive efficiency, improve productivity, and support business growth.
Experience: 5 - 10 years
E-Commerce Operations Specialist with extensive experience supporting Amazon wholesale businesses through supplier sourcing, product research, account management, and brand protection. Experienced in identifying profitable products through Manual Sourcing, Reverse Sourcing, Storefront Stalking, and Keepa analysis, while managing supplier relationships, opening wholesale accounts, generating UPCs, enrolling products in Amazon Transparency, and resolving supplier and order-related issues. Skilled in team leadership, virtual assistant training, process improvement, Google Sheets reporting, and leveraging AI tools such as ChatGPT, DeepSeek, Gemini, and Claude to improve productivity and operational efficiency.
Experience: 5 - 10 years
Customer Service and Operations professional with over a decade of experience in call center, account management, sales support, and operations leadership roles. Proven track record in managing customer accounts, ensuring service excellence, analyzing operational performance, coordinating cross-functional teams, supervising customer service representatives, and maintaining quality standards. Experienced in operations management, performance monitoring, payroll administration, process improvement, and client relationship management, with strong communication, problem-solving, and team leadership skills.
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